Return Policy

At LORYSSANE, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

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Return Window

You may request a return within 30 days of receiving your order.

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Eligible Items

To be eligible for a return, the item must:

• Be unused

• Be in its original packaging

• Be in the same condition as received

• Include all accessories (if applicable)

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Non-Returnable Items

For hygiene reasons, the following products cannot be returned once opened or used:

• Cosmetics

• Lip products

• Skincare products

• Personal care items

unless they arrive damaged or defective.

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Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• Photos of the product

• Photos of the packaging

We'll resolve the issue as quickly as possible.

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Refunds

Once your return is approved and received, your refund will be processed to your original payment method within 5–10 business days.

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Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.

 

Contact

For return requests, please contact us at:

support@loryssane.com